Stop Silent Complaints from
Becoming Lost Customers.
MoniVibe captures anonymous, real-time guest feedback, so your team can fix problems before customers leave unhappy, post a negative review or decide not to return.
The Golden Fork
Live Dashboard
Today's Vibe Score
87%
🎉0 Unresolved
All clear!
Live Feedback
Amazing service today!
T5 • Just now
Food was absolutely delicious
T12 • 2 min ago
Wait time was a bit long
T3 • 5 min ago
Feedback rate up 23% today!
47
Responses
92%
Positive
Built for businesses like yours
Issues?
Fix them instantly with private alerts
Happy guests?
Guide them to Google, Facebook & TripAdvisor
One platform. Two outcomes. Better reputation.
Bring your feedback, team, and
insights together
Everything works seamlessly so you can focus on what matters: making customers happy.
See every opinion, the moment it happens
Customers scan, rate, and comment. You see it instantly. No more waiting for end-of-month surveys that arrive too late to matter.
Under 30 sec
Average feedback time
Zero friction
No app download needed
The pasta was incredible!
Just now
Great service from Mike
1 min ago
Table was a bit wobbly
3 min ago
Alert: Negative Feedback
Table 7 • Just now
"Food took 45 minutes to arrive"
Problems arrive on your phone, not your Google Reviews
The second something goes wrong, you know. WhatsApp, email, or in-app—however you want it. Fix it before they leave unhappy.
Your feedback data, actually useful
AI reads every comment, spots patterns you'd miss, and tells you exactly what to fix. Weekly summaries that actually make sense.
- Automatic sentiment categorization
- Recurring issue detection
- Actionable weekly reports
- Staff performance insights
- Industry benchmarking & comparison
🎯 Top Issue This Week
"Wait times mentioned 12 times—consider adding weekend staff"
⭐ What's Working
"Service quality praised 47 times—your team is killing it!"
📊 Industry Benchmark
"You're 12% above average for similar venues in your area"
📈 Trend
"Sentiment up 8% from last week"
Up and running in 10 minutes
Seriously. That's all it takes.
Customise your feedback
Choose what you want guests to rate, such as their overall experience, food, service and value for money. Add optional questions that reflect what matters most to your venue.
Display your QR codes
We generate unique QR codes for your venue. Simply print and place them on tables, menus, receipts or anywhere guests can easily see them.
Guests share their experience
Guests scan the code, rate their experience and answer your selected questions. They can also leave an optional comment—all in less than 20 seconds.
Your team acts immediately
See feedback as it arrives, alert the right team member and resolve problems before the guest leaves. Track results over time to identify recurring issues and areas for improvement.
Built for Hospitality and Experience-Led Businesses
Here's who benefits most from real-time, anonymous guest feedback.
Pubs and bars
- • Gastropubs
- • Sports bars
- • Cocktail bars
- • Traditional pubs
- • Wine bars
Restaurants and coffee shops
- • Restaurants
- • Cafés & coffee shops
- • QSR & fast-casual
- • Food trucks
- • Bistros
Hotels & Accommodation
- • Hotels & resorts
- • Boutique hotels
- • Hostels & B&Bs
- • Serviced apartments
- • Vacation rentals
Entertainment & Experiences
- • Cinemas & theatres
- • Museums & galleries
- • Event venues
- • Arcades
- • Attractions
If your business has guests, MoniVibe helps you monitor their experience — instantly.
87%
Average vibe score
<5 min
Issue resolution time
3x
More feedback vs surveys
98%
Customer satisfaction
"What I like most about MoniVibe is how simple it is. Guests can share honest feedback quickly and privately, and we get insights that help us improve day-to-day operations. We've already identified issues we may have otherwise missed, and that's made a real difference to both our team and our customers."
Michele
Black Horse Densole
"MoniVibe tells us exactly how guests are feeling the moment they finish their meal. On a busy Friday night, catching an issue before it becomes a bad review is gold — the team puts it right in real time and it's made a genuine difference to our service."
The Team
Folkestone Smash Co.
Simple pricing. No surprises.
Start free. Upgrade when you're ready. Cancel anytime.